with Steve Pratt, Author of the hit book Earn It

CASE STUDY

AAA Northeast

Audience Growth Podcast Development Podcast distribution Podcast Production
For over a century, AAA Northeast has supported drivers with roadside assistance and travel resources. But today, their mission goes far beyond the open road: they aim to be a trusted companion through every twist and turn of modern adulthood. That means staying relevant to a new generation of members — especially Millennials in urban centers — while continuing to serve long-time loyalists.
Industry
Consumer Services

Company size

1K – 5K

Website

aaa.com

Overview

We helped AAA Northeast connect with a new generation of members by creating a podcast that resonated with Millennials navigating modern adulthood.

Business Objective

AAA Northeast wanted to deepen its relationship with younger prospective members, particularly those navigating early adulthood. The challenge? Reach a digital-native audience while preserving the trust of their existing member base.

To remedy this, they sought to increase awareness and engagement with potential future members, particularly targeting a younger demographic. The goal was to connect with Millennials in urban centers across the Northeast, fostering a deeper relationship with a demographic that is key to the association’s growth and longevity. At the same time, they needed to avoid alienating existing members in the older demographic.

The Solution

JAR created Merging Into Life, a podcast designed to reach urban Millennials as they navigate the milestones of adulthood — buying a car, budgeting for a vacation, or finding work-life balance. Hosted by Amanda Greene, the series blended personal storytelling with practical advice from experts and family members. The podcast delivered a mix of relatable challenges and reassuring solutions in a format built for digital-first consumption.

Every episode leaned into the emotional realities of growing up, inviting listeners into honest, often humorous conversations about what it really takes to “adult.” Strategic choices included:

  • A clear editorial focus on family, lifestyle, and safety topics tailored for under-45 listeners.
  • Intergenerational “how-to” conversations that brought younger and older members into the same space.
  • Partnerships with Apple Podcasts and Amazon Music for feature placements and discoverability.
  • A tone that balanced lightness with credibility—always informative, never preachy.

The podcast not only provided valuable information but became a platform to showcase AAA Northeast’s relevance and reliability for a younger generation.

The Impact

Merging Into Life delivered exactly what AAA Northeast set out to achieve: meaningful engagement with a younger, urban audience navigating life’s transitions. With 67% of listeners under the age of 45 — and the majority between 30 and 39 — the show struck a chord with the Millennial demographic most critical to the brand’s future. And it wasn’t just age alignment — it was geographic precision. Nearly half of the audience tuned in from New York and New Jersey, showing that the podcast resonated where it mattered most.

Beyond demographics, the show demonstrated real staying power. Ranking #7 in Apple Podcasts’ U.S. “How To” category and featured on the platform’s “Adulting 101” page, the podcast earned national visibility while remaining deeply local in tone and relevance. With over 140 hours of listener engagement and a 70% completion rate, Merging Into Life proved that podcasting could do more than raise awareness — it could forge a genuine connection between AAA Northeast and the next generation of members.

“Heartfelt thanks for your partnership throughout our podcast journey this past year. Your team’s expertise and dedication helped our brand launch a successful show with a solid foundation for the future.”

– Andrew Rosen, VP of Brand & Content Marketing, AAA Northeast

67%
67% of listeners were under 45, with the majority between 30 and 39 — a direct hit with the client’s target demographic.
46%
46% of the audience came from New York and New Jersey, demonstrating strong traction in key urban centers.
140+ hours
Listeners spent over 140 hours with the podcast. Episodes also maintained a 70% average completion rate, indicating high listener retention.