with Steve Pratt, Author of the hit book Earn It

Amazon

How Amazon Increased Podcast Engagement by 30% Through B2B Podcast Storytelling

Business Objective

This Is Small Business is an original podcast from Amazon to give aspiring and emerging entrepreneurs the tools and inspiration they need to start, build and grow their small business. The show built up wide reach fairly quickly over its first two seasons. For Season 3, the team was looking to grow the show’s base of deeply engaged listeners – those who listen to the majority of an episode, follow the show, and return to the feed week after week for more.

We were looking to improve the following key metrics as indicators that we were achieving our Season 3 goals:

  1. Consumption rates: An episode’s consumption rate is one of the most important metrics we have for understanding how well our content is resonating with listeners. The higher an episode’s consumption rate, the longer audiences are sticking around, on average. If an episode has a consumption rate of 80%, that means audiences are listening to about 80% of the episode, on average. Both Apple Podcasts and Spotify provide means of measuring an episode’s consumption rate. 
  2. First-minute retention: The first minute of an episode is important for audience retention – it’s when the listener decides if the episode is worth their time. It’s not uncommon for 10% or more of an audience to drop off within this critical period, especially if you’re attracting a lot of “samplers” through a broad reach marketing campaignTo add in the keyword “b2b podcast storytelling,” we will need to incorporate it into the overall content and message of the piece. This can be done by including specific examples or case studies that highlight successful implementations of b2b podcast storytelling techniques, as well as mentioning industry experts who are known for their expertise in this area.
  3. Downloads per unique device: By comparing the number of attributed downloads to the number of unique devices gained through a paid campaign, we can gauge how many episodes each of those devices listened to.
  4. Followers: When a listener follows your show on Apple Podcasts and Spotify, it’s an indicator that they want to hear more from you; they are signing up to be notified whenever a new episode is released.

The Solution

Product Packaging

Product packaging is one of the most undervalued tools for growing your podcast audience. Before a listener hits play on your show, they decide to hit play on your show. And all of your show’s visual elements – titles, descriptions, artwork, author field, category, and ratings and reviews – influence that choice. 

To help potential listeners make this choice, we wanted to ensure the product packaging clearly communicated what the episode was about.

So the team at JAR Audio made strategic adjustments to the podcast’s product packaging. 

  1. We removed the names of guests from the episode titles when they were not known entities. We saved that real estate to ensure we were communicating exactly what the episode was about and what listeners would get out of it.
  2. We reorganized our episode descriptions to make sure the most vital information was at the top, and we avoided repeating information that was communicated elsewhere, the host’s name or phrases like “in this episode”. We wanted to be immediately clear what the episode was about and how listeners would be better off after listening than they were before.
  3. We included time stamps to help listeners better navigate the content and clearly communicate the lessons they would learn in the episode. This also provided data on what lessons listeners were engaging with most. For example, if listeners were repeatedly skipping ahead to a timestamped section, we would see this reflected in the retention charts in Apple Podcasts. And this would give us an indication of what topics listeners are interested in most.

These adjustments ensured we were attracting more of the right listeners – those who were interested in the episode’s content – and it reduced the number of “samplers” to the show – those who listened to a few seconds, realized it wasn’t for them, and bounced. 

 

Targeted Paid Campaigns

But product packaging is only half the battle. In order for listeners to hit play on your show, you need to put it in front of them. To do this, we conducted a podcast landscape analysis to identify shows that catered to our target audience of aspiring and early stage entrepreneurs, such as Goal Digger, Side Hustle Show and Side Hustle Pro.

We supplied the hosts of these shows with scripts, written in their own voice, promoting This Is Small Business to their own loyal audiences. Again, we wanted to clearly communicate what the show is about, and the value it offers this audience. So we supplied scripts that promoted, not only the show, but specific episodes – and not only specific episodes, but specific lessons from those episodes.

The Impact

Loyal & Engaged Listeners

After making simple adjustments to product packaging, consumption rates for Season 3 increased by 30%, on average, compared to Season 2. Similarly, first minute drop-off rates decrease by more than a third, on average for the season, meaning we held onto more listeners during that critical first minute.

Listeners attributed to the podcast-to-podcast ad campaign listened to more than four episodes each on average. And followers of the show on Apple Podcasts and Spotify increased significantly during the run of the campaign. 

All of these metrics combined indicate that our efforts were effective at growing the show’s base of loyal, engaged listeners between Season 2 and Season 3.

The podcast has also received numerous awards, including most recently:

  • Gold Winner at the 2024 MarCom Awards in the Podcasts – Educational Series category.
  • TISB Next Generation miniseries won a W3 Award in the “podcasts – educational and instructional” category.
  • Nominated for a 2024 Signal Award in the Branded Shows and Advertising – Advice and How To category.
  • Won a Signal Award in the Business category and the Best Trailer category.
  • Nominated for Best Business podcast category at the Quill Podcast Awards.
  • Winner of Bronze and Listener’s Choice for Best Trailer, as well as a Silver for Business Podcast at 2023 Signal Awards

“Thank you for being patient, but also pushing me in the right ways. This has been a challenging experience for me in many ways and having JAR as a partner has helped me sleep better at night. I know you guys have my (our) back and am constantly reminded that I was right in choosing JAR as our partner.”

Andrea Marquez – Sr. Story Producer & Host, Podcast Programming Amazon